08035341163
info@sakshamindustrial.com
Legal & Transparency

Privacy Policy & Terms of Service

At Saksham Industrial Engineers, we are committed to providing reliable industrial machinery, equipment, and related solutions while maintaining a transparent, secure, and trustworthy experience for our customers, business partners, and website visitors.

This page explains how we collect and use information and sets out the terms that apply when you access or use our website and services.

Privacy Policy

At Saksham Industrial Engineers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website or communicate with us.

Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

  • Name
  • Email address
  • Contact number
  • Company or organization name
  • Business address
  • Billing or shipping information, where applicable
  • Product enquiry or service-related information
  • Information submitted through contact or enquiry forms
  • IP address
  • Browser type and device information
  • Website usage and analytics information
  • Other information that you voluntarily provide to us

We only collect information that is reasonably required to respond to enquiries, provide services, process transactions where applicable, improve our website, and communicate with customers.

How We Use Your Information

We may use the information we collect to:

  • Respond to product enquiries and requests for quotations
  • Provide information about our products and services
  • Process and fulfil orders where applicable
  • Arrange shipping and delivery
  • Provide customer support and after-sales assistance
  • Process returns, replacements, refunds, or cancellations where applicable
  • Communicate with you regarding your enquiry, order, or service request
  • Improve our website, products, and customer experience
  • Analyse website traffic and usage
  • Send promotional communications, newsletters, or business updates where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements
  • Prevent fraud, misuse, unauthorized access, or other security issues

Sharing of Information

Saksham Industrial Engineers does not sell or rent your personal information to third parties.

We may share relevant information when reasonably necessary with:

  • Trusted service providers who assist us with website operations
  • Logistics and shipping partners for order delivery
  • Payment service providers, where applicable
  • Technology, hosting, analytics, or communication service providers
  • Professional advisors where necessary
  • Government, law enforcement, or regulatory authorities when required by applicable law

Any information shared with service providers is limited to what is reasonably necessary for them to perform their services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyse website traffic.

Cookies may help us understand how visitors use our website so that we can improve its performance and user experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, social media profiles, maps, or other external services.

These third-party websites operate under their own privacy policies and terms. Saksham Industrial Engineers is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally applicable
  • Ask questions about how your information is used
  • Withdraw consent for certain communications where applicable

To make a privacy-related request, please contact us using the details provided in the Contact & Customer Support section below.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

Children's Privacy

Our website and services are intended primarily for businesses, organizations, and adult users.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable requirements.

Any updated version will be published on this page. We encourage visitors to review this page periodically for the latest information.

Terms of Service

These Terms of Service govern your access to and use of the website, products, services, and information provided by Saksham Industrial Engineers.

By accessing or using our website, you acknowledge that you have read and agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

Acceptance of Terms

By accessing, browsing, submitting an enquiry, requesting a quotation, placing an order, or otherwise using our website or services, you agree to comply with these Terms of Service and all applicable laws and regulations.

Products and Services

Saksham Industrial Engineers provides industrial machinery, equipment, bulk material handling solutions, and related products and services.

Product specifications, dimensions, configurations, photographs, availability, features, and other product information may vary depending on the specific requirement, application, customization, manufacturer, or technical specification.

We reserve the right to update product information and specifications when necessary.

Product Availability

Product availability may vary depending on stock, manufacturing schedules, customization requirements, supplier availability, and other operational factors.

For customized or made-to-order machinery, production and delivery timelines may vary according to the specifications agreed upon with the customer.

Product Enquiries and Quotations

Information provided on the website may be used for general product and service reference.

Final pricing, specifications, delivery schedules, taxes, shipping charges, installation requirements, warranty terms, and other commercial conditions may be confirmed through a formal quotation or order confirmation.

Customers should review the quotation or order confirmation carefully before proceeding with a purchase.

Pricing and Payments

Product prices may change based on product specifications, customization, market conditions, taxes, shipping requirements, and other applicable factors.

Any applicable shipping charges, taxes, duties, or additional costs will be communicated during the quotation, order confirmation, or checkout process, as applicable.

Payments should only be made through payment methods or bank details officially communicated by Saksham Industrial Engineers.

Saksham Industrial Engineers is not responsible for payments made to unauthorized individuals, accounts, websites, or payment channels.

Shipping and Delivery

Shipping and delivery are subject to the terms, conditions, timelines, and procedures described in our Shipping, Return & Refund Policy.

Delivery timelines may vary depending on the product, location, availability, manufacturing schedule, and logistics conditions.

For complete information regarding order processing, shipping charges, delivery, returns, replacements, refunds, and cancellations, please refer to our:

Shipping, Return & Refund Policy

Returns, Replacements and Refunds

Returns, replacements, refunds, and order cancellations are governed by our Shipping, Return & Refund Policy.

The policy explains:

  • Return eligibility
  • Return time limits
  • Return conditions
  • Non-returnable products
  • Replacement procedures
  • Refund processing
  • Refund timelines
  • Order cancellation conditions
  • Applicable return shipping charges

Please review the complete policy before placing an order.

User Responsibilities

When using our website, you agree that you will not:

  • Use the website for unlawful or fraudulent purposes
  • Provide false, misleading, or inaccurate information
  • Attempt to gain unauthorized access to our website, servers, systems, or databases
  • Introduce malicious code, viruses, or harmful software
  • Interfere with the security or normal operation of the website
  • Copy, reproduce, modify, distribute, or commercially exploit website content without authorization
  • Use our website or content in a manner that violates applicable laws or regulations

Intellectual Property

All website content, including but not limited to:

  • Text
  • Product descriptions
  • Product images
  • Logos
  • Graphics
  • Designs
  • Videos
  • Website layout
  • Software
  • Other original materials

is owned by or used with permission by Saksham Industrial Engineers and may be protected under applicable intellectual property, copyright, and trademark laws.

You may not reproduce, republish, distribute, modify, or commercially exploit our website content without prior written permission.

Website Accuracy

We make reasonable efforts to keep website information accurate and up to date.

However, occasional errors, omissions, outdated information, technical issues, or typographical errors may occur.

We reserve the right to correct errors and update website information when necessary.

Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, maps, or other external resources.

These links are provided for convenience or informational purposes. We do not control and are not responsible for the content, availability, security, or policies of third-party websites.

Limitation of Liability

To the extent permitted by applicable law, Saksham Industrial Engineers shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

We are also not responsible for temporary website unavailability caused by technical problems, maintenance, hosting issues, network failures, third-party services, or circumstances beyond our reasonable control.

Warranty

Product warranty terms, if applicable, may vary depending on the specific product, manufacturer, quotation, purchase agreement, or order confirmation.

Applicable warranty terms will be communicated to the customer as part of the relevant quotation, order confirmation, or applicable product documentation.

For returns, replacements, and refunds, please refer to our Shipping, Return & Refund Policy.

Changes to Products, Services and Terms

We may modify, update, suspend, or discontinue any part of our website, products, services, or content when necessary.

We may also update these Terms of Service from time to time. The updated version will be published on this page.

Your continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh, India, subject to applicable law.

Contact & Customer Support

For privacy-related questions, product enquiries, quotations, shipping, returns, replacements, refunds, cancellations, or other customer-support requests, please contact us:

Company Name Saksham Industrial Engineers
Address A-75 (Ground Floor), Sector 58, Noida, Uttar Pradesh – 201301, India
Phone 08035341163

For complete information about shipping, returns, replacements, refunds, and order cancellations, please refer to our Shipping, Return & Refund Policy.