Shipping, Return & Refund Policy
Shipping, Return & Refund Policy - Saksham Industrial Engineers
Shipping Policy
At Saksham Industrial Engineers, we ensure safe, transparent, and timely delivery of machinery and industrial equipment across India.
Order Processing
- Orders are processed within 2-5 business days after confirmation.
- Processing is carried out during working days from Monday to Saturday.
- Customized or made-to-order equipment may require additional production time depending on specifications.
Shipping & Delivery
- Delivery timelines depend on product type, availability, location, and logistics partner.
- Customers will receive tracking details once the order is dispatched.
- Delays may occur due to transport issues, logistics conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be clearly communicated during quotation or checkout.
- Additional taxes, duties, or local charges, if any, will be borne by the customer.
Important Note
Customers must provide an accurate shipping address and correct contact details to avoid delays or failed deliveries.
Return, Replacement & Refund Policy
We are committed to delivering high-quality industrial machinery and equipment. Returns and replacements are handled in a transparent and customer-friendly manner.
Eligibility for Returns
- Product is damaged during transit.
- Product has a manufacturing defect.
- Incorrect product is delivered.
- Non-defective return requests are also accepted, subject to approval and applicable charges.
Return requests must be raised within 10 days of delivery.
Return Conditions
- Product must be unused and in original packaging.
- Proof of purchase is required.
- Customers must provide clear images or videos of the issue.
Return Method
- Returns are processed via courier or pickup, depending on location and feasibility.
- Customers will be informed of the return method after request approval.
Return Shipping Charges
- If the return is due to our error, such as damaged, defective, or incorrect product, there is no cost to the customer.
- If the return is for non-defective reasons, the customer bears the return shipping cost.
Non-Returnable Items
- Customized or made-to-order machinery, unless defective.
- Used or installed equipment.
- Products damaged due to misuse, improper handling, or unauthorized modification.
Replacement Policy
- Approved products will be replaced at no additional cost.
- Replacement timelines depend on product availability and manufacturing schedule.
Refund Policy
- Refunds are processed after inspection and approval.
- Timeline: 7-10 business days.
- Refunds will be issued via the original payment method or bank transfer.
Order Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Once the order is processed or dispatched, cancellation may not be possible.